The Detroit Community Technology Project (DCTP) is seeking a full-time Operations Manager. The primary focus of the operations role will be to support the DCTP team in building and maintaining organizational systems, practices, and documentation, while providing administrative support in the areas of finance, IT, grants management and board and fiscal sponsors relationships. We strongly encourage people of color, women, non-binary, LGBTQIA, neurodivergent, and disabled candidates to apply.
This is a full-time salaried position with the expectation of 40 hours of work per week, supplemented by a salary of $49,000, a generous benefits package, and a fun & supportive team.
Applications are accepted on a rolling basis.
About the Position
The Operations Manager will work closely with the DCTP Director on administrative, financial, and fund development tasks and timelines. The Operations Manager will support the entire team by facilitating team building and gathering, hiring and on-boarding, professional development, logistics support, and other activities contributing to a positive work culture.
Who We’re Looking For
The Operations Manager is a systems-thinker with a desire to strengthen and streamline the inner workings of teams, matched with an enthusiasm for supporting the people who comprise them. Our ideal candidate is passionate about the principles, policies, systems, and rituals that support the DCTP team in building an impactful, consentful, and exciting work environment. This person is self-directed, extremely detail-oriented, and able to work in a collaborative environment with a broad range of partners. We are seeking a candidate with experience in office management, HR, and/or grants administration with a strong commitment to social justice.
People & Practices
- Support the articulation, documentation, and communication of organizational policies and announcements
- Document, facilitate, and evaluate new employee onboarding and offboarding processes and protocols
- Co-design, document, and implement activities and rituals that recognize and celebrate team members as powerful workers as well as whole humans, including through appreciations, team building and bonding, birthday celebrations, self-care and healing spaces, etc.
- Work with the Communications and Culture Manager to evaluate and uplift organizational Values, Principles, and Practices, including external partnership evaluation
- Work with the Communications and Culture Manager to develop and implement internal communications protocols and practices
- Support the Communications and Culture Manager and UX and Design Lead to develop individual donor appeal campaign communications, including solicitations, acknowledgements, and donor correspondence.
- Work with the UX and Design Lead to document, maintain and evaluate organizational accessibility, design, privacy and consent protocols
- In collaboration with the DCTP Team and Allied Media Projects (AMP), articulate and facilitate employee engagement activities including: input on organizational processes, conflict resolution protocols, and our annual team member reflections process
Team and Board Support
- Coordinate team and board meetings and retreats activities, including scheduling, catering, accessibility, agenda setting, facilitation, and documentation
- Support staff in preparing for community events, trainings, and presentations, including DiscoTech fairs with the Detroit Digital Justice Coalition.
- Function as IT administrator for the DCTP IT team, including assessing privacy policies and practices, facilitating account renewals (Zoom, GSuite, Slack, etc.), and coordinating team trainings or agreements on technology-related best practices.
- Support the DCTP and CTNY teams in compiling board report content, Advisory Board communications, and meeting notes.
- Collect and maintain all advisory board member required documents, such as annual conflict of interest statements, board commitments, etc.
- Assist when necessary with agendas, travel arrangements, appointments, etc.
Administration & Accounting
- Facilitate vendor and partner contract development and records management
- Manage, initiate, and track accounts payable and receivable
- Collaborate with AMP accounting services and DCTP Director to reconcile monthly financials
- Manage a grants tracking system to ensure timely delivery of proposals, reports, and other documents.
- Assist Directors in the writing of grant proposals and reports. This may include:
- pulling language from previous grants
- conducting interviews with project leaders
- compiling data and selecting quotes from program evaluations
- compiling photos, videos, and other supplemental materials.
- Coordinate office activities and operations with AMP Sponsored Projects Program guidelines, requirements, and offerings
- Coordinate office activities and operations with LOVE Building management and broader campus community, including logistical support in moving into our new home at The Love Building
- Maintain organizational file/information infrastructure
- Perform general office operations such as supply purchasing and calendar management
- Attend partners’ and funders’ events and convenings on behalf DCTP programing
- Sense of humor, optimism, and a desire to build the world we deserve
- A commitment to the Detroit Digital Justice Principles
- Two to three years experience in nonprofit operations, administration and management
- Strong organizational and time-management skills with ability to meet deadlines
- Strong interpersonal skills and ability to coordinate a diverse and busy staff
- Ability to manage multiple priorities and timelines
- Excellent written, oral, and interpersonal communication skills
- Capacity and competency for cross-cultural communication and working with diverse groups of people
- Desire and ability to work in diverse communities
- Ability to work in a remote team environment until DCTP returns to the office (Fall 2022)
- Basic computer skills and familiarity with Google Suite, Microsoft Office, and similar software\
- Experience with nonprofit fundraising
- Familiarity with Detroit’s neighborhoods and community organizing landscape
- Spanish or Arabic fluency
- Experience in meeting facilitation
- Experience in organizing community events
- Experience managing IT for a small nonprofit with a remotely working team, with specific focus on Google Suite, Slack, Zoom, Asana, and others
- Experience facilitating virtual conferencing and collaboration tools like Zoom, etc.
- Ability to lift 25 lbs.
How to Apply: Resume + Note of Interest
Emailed applications are preferred while we continue to work from home; please use the subject line: "Operations Manager". Send your resume and note of interest to firstname.lastname@example.org. Candidates who are advanced beyond introductory interviews may be asked to provide professional references.
Note of Interest
Please respond to the following inquiries in your note of interest:
- Describe a time that required you to be flexible and intuitive in support of a team you were a part of.
- How do you experience working in and with community groups?
- What type of space can community technology work hold in the overall racial justice organizing landscape in Detroit?
- What is one aspect of the logistical side of this role (scheduling, catering, agenda-setting, etc.) that feels most important to you? Why?
- As this is primarily a support role that will help uplift our team and the work, what are some things we can do to help you feel supported in return?
The Detroit Community Technology Project’s mission is to use and develop technology rooted in community needs that strengthens human connections to each other and the planet. DCTP works towards a future where people who have been marginalized from political and economic power have the ability to leverage Internet technologies to shape the future of their neighborhoods and regions.
The Detroit Community Technology is a Direct Project of Allied Media Projects (AMP). Allied Media Projects is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, gender, gender identity, gender expression, age, ethnicity, national origin, immigration status, sexual orientation, religion, HIV serostatus, disability, height, weight, veteran status or marital status.
The Operations Manager position is based at the offices of Allied Media Projects in Detroit, but will be held remotely until September, 2022. The Operations Manager will report directly to the DCTP Director and will work in frequent collaboration with the entire DCTP team, the Community Tech New York team, and leaders from the Equitable Internet Initiative, Detroit Digital Justice Coalition, and beyond.